Frequently Asked Questions (FAQs)

Below are some of the most frequently asked questions about Kelsyus products. You can also contact Swimways Corporation's customer service team for assistance by calling 1-800-889-7946 (Monday- Friday, 9AM - 8PM EST) or using our online form

Q: Where can I buy Kelsyus products?

Kelsyus products are available at many retailers across the country. Use our Where to Buy locator to find a store near you.

Q: Do you have replacement parts available for your Backyard Games?

Contact our customer service team to inquire about replacement parts, such as nets, stakes, and bean bags. We do not sell replacement parts at this time. We also offer a limited one year warranty on our products, so give us a call if you experience issues with your product.

Q: How do I inflate, deflate, and fold the Kelsyus Floating Lounger?

Jet Valve™ inflation is designed for quick air release, making the float extra easy to deflate.

To inflate both chambers:

  1. Remove valve cap and pull out stem to open.
  2. Inflate air chamber.
  3. Immediately after inflating, cover valve opening with index finger and press the stem of the valve into float to lock the seal.
  4. Replace valve cap, pressing down firmly.
  5. Repeat steps 1-4 for the second air chamber

To deflate and store:

  1. Remove valve cap and pull out stem to release air. Deflate float before folding.
  2. Hold float as shown, palms facing out. Bring your hands together in front of you.
  3. Overlap your hands and float will automatically close into 3 small circles.

How to Fold a Kelsyus Floating Lounger

Rinse your float and allow to air dry after each use. Store out of direct sunlight. Follow the same instructions above for our other float products.